SHELBY'S KOUNTRY
KREATIONS

Last Updated: August 1, 2026

Privacy Policy

Shelby’s Kountry Kreations (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or making a purchase through www.shelbyskountrykreations.com.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your information.

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Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Customization details provided for custom products

• Messages or information submitted through contact forms

• SMS/text-message opt-in information

• Other information you choose to provide when contacting or purchasing from us

Payment information may be processed through third-party payment processors. Shelby’s Kountry Kreations does not directly store complete credit or debit card information.

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How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Provide customer service

• Communicate regarding orders, invoices, pickups, shipping, or custom product details

• Respond to questions or requests

• Send order confirmations and transactional communications

• Send promotional emails when you have chosen to receive them

• Send promotional text messages when you have specifically opted in

• Notify customers about new products, sales, preorders, restocks, promotions, and special offers

• Improve our website, products, and customer experience

• Prevent fraud or misuse of our website

• Comply with legal, tax, accounting, or regulatory requirements.

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SMS/Text Message Policy

Customers may choose to opt in to receive marketing and promotional text messages from Shelby’s Kountry Kreations.

By providing your mobile phone number and opting in, you agree to receive recurring marketing and promotional SMS messages from Shelby’s Kountry Kreations. Messages may include information about new products, limited-time preorders, sales, discounts, restocks, events, and other promotional updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Mobile information collected for SMS marketing will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

We may share information with service providers only as necessary to provide and operate our text messaging services.

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Email Marketing

If you subscribe to our email list, we may send you information about products, promotions, sales, preorders, restocks, and other business updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, improve functionality, and assist with marketing and analytics.

Cookies may collect information such as:

• Browser type

• Device information

• General location information

• Pages visited

• Time spent on the website

• Referring website

• Website interactions

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

Third Party Services

Our website may use third-party companies to help provide services such as:

• Website hosting

• Ecommerce functionality

• Payment processing

• Shipping

• Email marketing

• SMS messaging

• Website analytics

• Advertising

• Fraud prevention

These providers may receive information necessary to perform services on our behalf. Their use of information may also be governed by their own privacy policies and terms.

Our website is hosted through Wix.com, which may collect and process certain information as part of operating and hosting our website.

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Payment Processing

Payments made through our website may be processed by third-party payment providers.

Payment processors may collect payment information directly from you in accordance with their own privacy policies and security procedures.

We do not intentionally store complete payment card information on our own systems.

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Order and Transaction Information

We retain information associated with purchases as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Maintain business and accounting records

• Address disputes

• Process returns, replacements, or order-related concerns

• Satisfy tax and legal obligations

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Sharing of Personal Information

We may share personal information when reasonably necessary with service providers that assist us with operating our business.

We may also disclose information when required to:

• Comply with applicable law

• Respond to lawful legal requests

• Protect our business, customers, or property

• Investigate fraud or security issues

• Enforce our website policies or agreements

We do not sell your personal information for monetary compensation.

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Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, tax and accounting requirements, and dispute resolution.

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Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

You may contact us to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate personal information

• Delete certain personal information when legally permitted

• Stop sending marketing emails

• Stop sending marketing text messages

Certain information may need to be retained for legal, tax, accounting, fraud-prevention, or transaction-record purposes.

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Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to remove it.

Links to Other Websites

Our website may contain links to third-party websites or social media platforms.

Shelby’s Kountry Kreations is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Shelby’s Kountry Kreations
Rockwall, Texas
Website: www.shelbyskountrykreations.com
Email: SHELBYSKOUNTRYKREATIONS@GMAIL.COM

For SMS assistance, you may also reply HELP to a message from Shelby’s Kountry Kreations. To stop receiving promotional text messages, reply STOP.

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~Shelby